Responsible Gaming

Gaming Should Be Entertainment

At Ashfield Independents, we're committed to promoting responsible gaming. Betting and casino games should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and only spend money you can afford to lose.

Age Verification

William Hill betting services are only available to individuals aged 18 years or over in Great Britain, or the legal gambling age in your jurisdiction. We are committed to preventing underage gambling and comply with all UK Gambling Commission regulations.

If you are under 18, you must not use William Hill betting services.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity from family, friends, or work colleagues
• Gambling to escape problems, stress, or negative emotions
• Neglecting work, education, family, or social responsibilities
• Experiencing financial difficulties due to gambling
• Borrowing money to fund gambling
• Feeling anxious, irritable, or restless when unable to gamble
• Failed attempts to reduce or stop gambling
• Using gambling as a primary source of income or financial solution

If you recognise any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

William Hill provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Set a maximum amount you are willing to lose
• Reality Checks: Receive regular reminders during gaming sessions
• Time-Out: Take a break from gambling for a period you choose (hours, days, or weeks)
• Self-Exclusion: Temporarily or permanently close your account and exclude yourself from William Hill services

To access these tools, log into your William Hill account and visit the Responsible Gaming section, or contact their customer support team.

Support & Help Organizations

If you're struggling with gambling, help is available. The following organisations provide free, confidential support:

United Kingdom

• GamCare – Free advice, support and counselling for problem gamblers
  www.gamcare.org.uk
  Phone: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme allowing you to self-exclude from all licensed online gambling operators in Great Britain
  www.gamstop.co.uk
• Gamblers Anonymous – Support meetings for those affected by problem gambling
  www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BzgA) – www.bzga.de

If You Need Help

If you believe you have a gambling problem, please reach out for support today. Problem gambling can affect your mental health, relationships, and finances. Help is confidential, free, and available 24/7.

Don't wait—contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk now.

Your wellbeing is more important than any bet.